Planning Guide Summary

The manual was written in by 3Com. The language is listed as follows: Planning Guide English. The manual is applied to the following one product model as follows: WEBCCMODULE IP Contact Centers. The manual was created in Portable Document Format, called as PDF manual. The PDF document file with the name of 3com_ip_contact_center_implementation_planning_guide-v70aa.pdf has 68 pages with the file size of 509318. The digital document is original with no watermarks.

Planning Guide Information

Category: Network
Model:WEBCCMODULE IP Contact Centers
Type:Planning Guide
Language:English English Manual
File info:PDF / 497.4 Kb / 68 pages

PDF File Preview

PDF File Information

Title: 3Com IP Contact Center Implementation Planning Guide, Release 7
Creator: FrameMaker 6.0
Producer: Acrobat Distiller 7.0 (Windows)
CreationDate: Thu May 4 15:55:25 2006
ModDate: Thu May 4 16:34:38 2006
Tagged: yes
Pages: 68
Encrypted: no
Page size: 611 x 792 pts
File size: 509318 bytes
Optimized: yes
PDF version: 1.6

PDF Bookmark and List of Contents

  • Title Page

  • Copyright and Trademarks

  • Contents

  • About This Guide

    • Who Should Read This Guide
    • How This Guide is Organized
  • Overview and System Requirements

    • Implementation Process Overview
      • Discovery, Planning, and Design
      • Application Configuration and Test
      • User Acceptance and Training
      • Deployment
    • Kickoff and Discovery Meeting
      • Your Staff
      • 3Com Implementation Team
      • Implementation Plan
    • 3Com IP Contact Center Multisite Hub and Node Architecture
    • Hardware, Software, and Network Requirements
      • Desktop Requirements
      • Server Hardware Requirements
      • Security Requirements
      • Networking Protocols
      • Voice Requirements
      • E-mail Requirements
      • Web Requirements
      • FAX Requirements
      • Database Requirements
      • Space and Environmental Requirements
      • Power Requirements
      • Cabling Requirements
      • IP Address and Host Name Requirements
      • Domain Name Service (DNS) Requirements
      • Network Time Protocol Requirements
      • DS1 Service Specifications
  • Preparing for Configuration

    • General Issues
    • Planning for Contact Routing
    • Planning Your Business Logic
    • Planning for the Configuration of Your Workforce
    • Planning for E-mail Management
    • Planning for Web Collaboration
      • Designing the Launch Pages
      • Defining Web Sources
      • Obtaining a Web Server Certificate
      • Developing Pages for Sharing
    • Planning for Voice Support
    • Planning for CRM Integration
  • Glossary