User Guide Summary

The manual was written in by 3Com. The language is listed as follows: User Guide English. The manual is applied to the following one product model as follows: WEBCCMODULE IP Contact Centers. The manual was created in Portable Document Format, called as PDF manual. The PDF document file with the name of 3com_ip_contact _center_workflow_builder_users_guide-v70aa.pdf has 418 pages with the file size of 5959585. The digital document is original with no watermarks.

User Guide Information

Brand:3Com
Category: Network
Model:WEBCCMODULE IP Contact Centers
Type:User Guide
Language:English English Manual
File info:PDF / 5.7 Mb / 418 pages
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PDF File Information

Title: 3Com IP Contact Center Workflow Builder User's Guide, Release 7
Creator: FrameMaker 6.0
Producer: Acrobat Distiller 7.0.5 (Windows)
CreationDate: Sat May 6 19:10:27 2006
ModDate: Sun May 7 16:09:31 2006
Tagged: yes
Pages: 418
Encrypted: no
Page size: 611 x 792 pts
File size: 5959585 bytes
Optimized: yes
PDF version: 1.6

PDF Bookmark and List of Contents

  • Title Page

  • Copyright and Trademarks

  • Contents

  • About This Guide

    • Who Should Read This Guide
    • How This Guide Is Organized
    • Related Publications
  • Ch 1. Workflow Basics

    • Workflow Builder Overview
    • About Levels of Assistance
    • About Deployment Types
    • About Workflow Types
      • Voice Workflows
      • E-mail Workflows
      • Web Workflows
      • User Workflows
    • About Emergency Default Routing
    • About Workflow Associations
      • About Target Addresses
      • About the Order in Which Target Addresses are Evaluated
      • About How the System Determines Which Workflow Should Start
    • About Step Properties and Parameters
      • Understanding Input and Output Parameters
      • Understanding Configuration Properties
    • About Variables
      • Understanding User-Defined Variables
      • Understanding System Variables
      • Understanding Internal Variables
  • Ch 2. Building and Modifying Workflows

    • Accessing Workflow Builder
      • Logging On to the 3ComIPCCDesktop
      • Starting Workflow Builder
    • Getting Help
      • Displaying Online Help
      • Using the Controls in the Help Window
      • Finding a Help Topic
      • Resizing the Help Navigation Frame
      • Printing a Help Topic
      • Troubleshooting Online Help Access Problems
    • About the Workflow Builder Window
    • Basic Steps for Building a Workflow
    • Building a New Workflow
    • Opening a Workflow
      • Opening a Workflow Stored on the 3ComIPContactCenter Server
      • Opening a Workflow Stored on Your Computer
      • Working with Locked Workflows
    • Customizing the Canvas and Workflow Display
      • Resizing the Workflow Builder Window
      • Resizing the Canvas
      • Resizing the Steps and Properties Panes
      • Displaying and Hiding Grid Lines
      • Displaying and Hiding the Mini Window
      • Changing the Appearance of the Steps
    • Viewing Multiple Workflows
    • Reversing Changes Made to the Workflow Display
    • Working with Steps
      • Adding Steps
      • Selecting a Step
      • Renaming a Step
      • Connecting Steps
      • Disconnecting Steps
      • Moving a Step
      • Removing a Step
    • Working with Step Properties
      • Displaying Step Properties
      • Setting Step Properties
      • Changing the Value of a Step’s Property
      • Removing the Value of a Step’s Property
    • Creating User-Defined Variables
    • Moving Around in a Workflow
      • Scroll Bar Method
      • Mini Window Method
      • Branch Method
      • Canvas Click-and-Drag Method
    • Saving a Workflow
      • Saving a New Workflow to the 3ComIPContactCenter
      • Saving a Modified Workflow to the 3ComIPContactCenter
      • Saving a Workflow on Your Local or Network Computer
      • Handling Errors Found When Saving a Workflow
    • Printing a Workflow
    • Modifying a Workflow
    • Copying a Workflow
    • Renaming a Workflow
    • Using the Sample Workflows
    • Deleting a Workflow
    • Closing a Workflow
    • Closing Workflow Builder
    • Logging Off the 3ComIPCCDesktop
    • Adding a Workflow to a Business Logic Set
    • Debugging a Workflow
      • Preparing to Debug a Workflow
      • Using the Debug Utility
      • Handling Errors Found by the Debug Utility
  • Ch 3. Workflow Builder Steps

    • Steps Listed by Step Category
    • Step Categories Listed by Workflow Type
    • Acknowledge
    • Add Skill Requirement
    • Add User Requirement
    • Allow Idle
    • Branch on Digit
    • Calculate Attribute
    • Call Workflow
    • Cancel Contact Request
    • Cancel User Request
    • Check User Password
    • Classify Contact
    • Classify User
    • Clear Requirements
    • Collect Digits
    • CRM Screen Pop
    • Declare Variables
    • Delete Voice Message
    • Deliver To Classification
    • Deliver To Node (obsolete)
    • Deliver To Number
    • Deliver To Number Least Cost
    • Deliver To Third Party
    • Deliver To User
    • Demote
    • Deny Idle
    • Disconnect
    • Display Message
    • End
    • Escalate
    • Execute
    • Get Last User
    • Handle Contact
    • Handle Error
    • Handle Idle
    • Handle Lost Connection
    • Handle User
    • If
    • If Open
    • Leave Message
    • Logoff User
    • Log Value
    • Monitor Classification
    • Monitor User
    • Play
    • Play DTMF
    • Play Value
    • Play Voice Message
    • Print Text
    • Push URL
    • Record
    • Record Nth Call
    • Remove Skill Requirement
    • Remove User Requirement
    • Request Contact
    • Request Node (obsolete)
    • Request User
    • Retrieve Value
    • Retrieve Voice Messages
    • Send E-mail
    • Set User Password
    • Set Variable
    • Start Deferred Contact
    • Start Immediate Contact
    • Start Timer
    • Start User
    • Stop Timer
    • Store Recording
    • Wait
    • Wait for Reconnection
    • Wrap Up
  • Ch 4. Sample Workflows

    • CollaborationDirect.xml
    • CollaborationUserSelector.xml
    • DeferredDefault.xml
    • EmailUserSelector.xml
    • ListenVoiceMessages.xml
    • RecordPrompt.xml
    • UnrecognizedVoice.xml
    • UserDefault.xml
    • VoiceDirect.xml
    • VoiceInternal.xml
    • VoiceOutbound.xml
    • VoiceUserSelector.xml
  • Ap A. Quick Reference to Steps

  • Ap B. Command Summary

  • Ap C. System and Internal Variables

  • Glossary

  • Index 

    • Numerics