Quick Reference Summary

The manual was written in by 3Com. The language is listed as follows: Quick Reference English. The manual is applied to the following two product models as follows: IP CONTACT CENTER DESKTOP, WEBCCMODULE IP Contact Centers. The manual was created in Portable Document Format, called as PDF manual. The PDF document file with the name of 3com_ip_contact_center_desktop_quick_reference-v70aa.pdf has 12 pages with the file size of 205452. The digital document is original with no watermarks.

Quick Reference Information

Category: Network
Type:Quick Reference
Language:English English Manual
File info:PDF / 200.6 Kb / 12 pages

PDF File Preview

PDF File Information

Title: 3Com IP Contact Center Desktop Quick Reference, Release 7.0
Subject: IPCC Desktop Manager Components
Author: 3Com
Creator: FrameMaker 6.0
Producer: Acrobat Distiller 7.0 (Windows)
CreationDate: Wed Sep 11 15:24:21 2002
ModDate: Fri May 5 17:12:27 2006
Tagged: no
Pages: 12
Encrypted: no
Page size: 396 x 612 pts
File size: 205452 bytes
Optimized: yes
PDF version: 1.6

PDF Bookmark and List of Contents

  • Title Page

  • Copyright and Trademarks

  • 3Com IPCC Desktop

    • Log on
    • Change your password
    • Start applications
    • Work with windows
    • View personal status
    • View my statistics
    • View bulletins
    • Place yourself in the available state
    • Accept a contact
    • Issue an idle request
    • Change an idle reason
    • Be monitored by a supervisor
    • Be coached by a supervisor
    • When the supervisor barges in
    • Enter wrap-up data
    • Report an emergency
    • Get help
    • Log off
  • Voice Functions

    • Monitor the level of calls waiting
    • Using a phone other than the 3Com IPCC soft phone
    • Answer a call
    • Put a call on hold
    • Mute a call
    • Record a call
    • Transfer a call to another user
    • Transfer a call to a classification
    • Establish a conference
    • Adjust the volume on your headset or microphone
    • Make an internal call
    • Make an external call
    • Make a call in response to a callback
    • Generate touch tones
    • Access voice messages
    • Access Voice Messages From a Remote Location
    • Disconnect a call
  • E-mail Functions

    • Log on to the Outlook Express account
    • Browse classification folders
    • Claim a message
    • Open a message
    • Respond to a message
    • Forward a message
    • Delete a message
    • Send an email message to another user
    • Send an email message to an external address
    • Accept an escalated email, voice message, or callback contact
    • Transfer an escalated contact to a user
    • Transfer an escalated contact to a classification
    • Get help for outlook
  • Web Collaboration Functions

    • Accept a Web contact
    • View caller information
    • Send text messages
    • Share Web pages
    • Help a caller with a Web form
    • Call a customer during a Web session
    • Highlight text
    • Handle a meetme session
    • Initiate a Web session
    • Transfer a Web contact to user
    • Transfer a Web contact to a classification
    • Establish a Web conference
    • Disconnect a Web contact
  • 3Com IPCC Contact History Viewer

    • Start Contact History Viewer
    • Search prior contacts
    • Stop a search
    • Clear search criteria
    • Review search results
    • Review media components
  • Get Help for Common Issues

    • Call a supervisor
    • Initiate a Web chat with a supervisor
    • Send an email message to a supervisor
    • Get out of the Not Responding state
    • Detect when a media component is not available

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