User Guide Summary

The manual was written in by 3Com. The language is listed as follows: User Guide English. The manual is applied to the following two product models as follows: 3C10600A NBX V3000, WEBBNGNBX100COMSYS NBX 100. The manual was created in Portable Document Format, called as PDF manual. The PDF document file with the name of exchange_4.6_installation_and_getting_started_guide.pdf has 80 pages with the file size of 901377. The digital document is original with no watermarks.

User Guide Information

Category: Network
Model:3C10600A NBX V3000, WEBBNGNBX100COMSYS NBX 100
Type:User Guide
Language:English English Manual
File info:PDF / 880.3 Kb / 80 pages

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PDF File Information

Title: BETA 3Com eXchange Call Center Installation and Getting Started Guide - 29-Mar-04
Author: Bonnie Jo Collins
Creator: Acrobat PDFMaker 7.0.7 for Word
Producer: Acrobat Distiller 7.0.5 (Windows)
CreationDate: Mon Oct 23 13:38:26 2006
ModDate: Mon Oct 23 13:40:18 2006
Tagged: yes
Pages: 80
Encrypted: no
Page size: 612 x 792 pts (letter)
File size: 901377 bytes
Optimized: yes
PDF version: 1.4

PDF Bookmark and List of Contents

  • About This Guide

    • Conventions
    • Related Documentation
    • How This Guide Is Organized
      • Documentation Comments
    • Registration, Warranty, and Support Information
    • Disclaimers
  • Chapter 1: eXchange Call Center System Overview

    • 3Com eXchange Engine Main Features
    • 3Com eXchange Visor Main Features
    • 3Com eXchange Agent Main Features
      • Typical Call Processing Scenario
  • Chapter 2: Installing the eXchange Call Center System

    • Installation Prerequisites
    • Hardware and Software Requirements
      • Network Requirements
      • Call Center Computers — Hardware and Software Requirements
      • Voice and Message Recording Workstation
    • Pre-Installation Preparations
      • IP Addresses
      • NBX Definitions
      • IVR Announcements
      • Database Backup Location
      • Fallback Policy
      • Routing Policy
      • Agent Workstations Information
      • Integration with CRM Applications
    • Installing the eXchange Call Center Software
      • Overview
      • Installation Summary Checklist
      • Set Up the NBX System
      • Install the CTI Software Package
      • Install the 3Com eXchange Call Center Server
        • On the Server computer, install the USB lock device (dongle):
        • On each Visor computer:
        • To install the eXchange Call Center Server system:
        • To complete the Installation wizard:
    • Installing the eXchange Visor
      • To install the eXchange Visor software:
        • To complete the Visor Installation Wizard:
    • Installing the eXchange Agent
      • To install the eXchange Agent software:
        • To set up the eXchange Agent Application:
    • Phones-ONLY Agent Positions
      • Setting Up Phone-ONLY Agent Positions
    • Testing the Installation
    • Predefined Call Flow for Tests
      • Setting Up the Testing Environment
        • At the Call Center Server computer:
        • At the eXchange Visor workstation:
        • At each eXchange Agent workstation:
        • To run the system tests:
  • Chapter 3: Getting Started

    • Activating the Call Center Server
      • To start the server:
    • Deactivating the Call Center Server
      • To deactivate (stop) the Call Center Server Application:
    • Starting eXchange Visor Applications
      • To run an eXchange Visor application:
        • To log in to a selected Visor application:
    • Closing eXchange Visor Applications
      • To close an eXchange Visor application:
    • Starting the eXchange Agent Application
    • Closing the eXchange Agent Application
      • To close the eXchange Agent application:
  • Chapter 4: The eXchange Visor Applications

    • The Administration Application
    • The Call Control Scripts Application
    • The Real-Time Monitor Application
      • To open the Real-Time Supervising main screen:
        • To create a Brief Agent Status Window:
      • Creating a Call Distribution Graph
    • The Historical Reports Application
      • Creating the Agent Performance Report
        • To generate the Agent Performance Report:
      • Creating a Group Activity By Date Report
        • To create the Group Activity by Date template:
        • To add columns in the data section of the template:
    • The Wall Board Administration
      • Defining a New Wall Board
      • Creating a New Message
      • Building a Message Scenario
    • The Lock Device (Dongle) Viewer Utility
  • Appendix A: Glossary

  • Appendix B: Integrating NBX and eXchange Call Center Systems

    • Overview of Installation and Integration
      • Prerequisites
    • Installing and Configuring the NBX System
      • Create Route Points
    • Installing the CTI Software on the eXchange Server
      • Prerequisites
        • To install the Media Driver and NBX TAPI Service Provider:
    • Installing Software on the eXchange Server
      • Add 3Com Licenses for Visors and Features
      • Download and Install eXchange Call Center Software
    • Integrating the eXchange Server and the NBX System
      • Add All WAV Phones
      • Create IRNs
    • Testing the Integrated Systems
    • Specific Required Configurations
      • IVR Ports
      • Intelligent Routing Numbers (IRNs)
    • IVR Port Connections and Definitions
      • Definition on Call Center Server
      • Definition on the NBX Systems
    • Defining Music Sources
  • Appendix C: Upgrade and Downgrade Procedures

    • Upgrading Current EPICLite Site to the 3Com eXchange Call Center
      • Purpose
      • Preparations
      • Upgrade Steps
    • How to Downgrade from the 3Com eXchange Call Center to EPICLite Call Center
      • Preparations
      • Downgrade Steps
      • To UNINSTALL eXchange Call Center
      • To Install EPICLite
  • Appendix D: Obtaining Support for Your 3Com Products

    • Register Your Product to Gain Service Benefits
    • Solve Problems Online
    • Purchase Extended Warranty and Professional Services
    • Access Software Downloads
    • Contact Us
    • Telephone Technical Support and Repair

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