User Guide Summary

The manual was written in by 3Com. The language is listed as follows: User Guide English. The manual is applied to the following two product models as follows: 3C10600A NBX V3000, WEBBNGNBX100COMSYS NBX 100. The manual was created in Portable Document Format, called as PDF manual. The PDF document file with the name of exchange_4.6_agent_guide.pdf has 42 pages with the file size of 443447. The digital document is original with no watermarks.

User Guide Information

Brand:3Com
Category: Network
Model:3C10600A NBX V3000, WEBBNGNBX100COMSYS NBX 100
Type:User Guide
Language:English English Manual
File info:PDF / 433.1 Kb / 42 pages
Support:

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PDF File Information

Title:
Author: Wayne Newberry
Creator: Acrobat PDFMaker 7.0.7 for Word
Producer: Acrobat Distiller 7.0.5 (Windows)
CreationDate: Mon Oct 23 13:42:50 2006
ModDate: Mon Oct 23 13:43:42 2006
Tagged: yes
Pages: 42
Encrypted: no
Page size: 612 x 792 pts (letter)
File size: 443447 bytes
Optimized: yes
PDF version: 1.4

PDF Bookmark and List of Contents

  • About This Guide

    • Conventions
    • Related Documentation
      • Documentation Comments
    • Disclaimers
  • Chapter 1: eXchange Agent Overview

    • Features
  • Chapter 2: The eXchange Agent Logon¬†Window and Toolbar

    • The eXchange Agent Application Logon Window
    • The eXchange Agent Application Toolbar
      • Status Bar
      • Telephony Operations
      • ACD Operations
      • Window Operations
      • Other Operations
  • Chapter 3: Customizing the eXchange¬†Agent Application Toolbar

    • The Setup Window Toolbar Tab
      • Accessing the Setup Window Toolbar Tab
      • Using the Setup Window Toolbar Tab
      • Additional Actions for Toolbar Buttons
  • Chapter 4: Windows

    • The Setup Window Extension and Address Tab
      • Accessing the Setup Extension or Address Tab
      • Defining the Extension Number or Server Address
      • The Setup Window Ring tab
    • The Calls Log Window
      • Accessing the Calls Log Window
      • Procedures Using the Calls Log Window
        • Insert a Column:
        • Delete a Column:
        • View the Properties of a Call:
        • Add a Note to a Call:
        • Sort the Records According to One of the Column Headings:
        • Delete a Call:
        • Clear All Records from the Log:
    • The Calls Status Window
      • Accessing the Calls Status Window
      • Columns in the Calls Status Window
      • Procedures Available from the Calls Status Window
        • Insert a Column:
        • Delete a Column:
        • View the Properties of a Call:
        • Sort the Records According to one of the Column Headings:
    • The Telephony Window
      • Accessing the Telephony Window
      • Procedures Available from the Telephony Window
        • Make a Call:
        • Define the Properties of a New Button:
        • Edit the Properties of a Button:
        • Clear the Properties of a Button:
        • Add a New Page of Buttons:
        • Rename a page:
        • Remove a page:
    • The Chat Window
  • Chapter 5: Dialog Boxes

    • Nature of a Dialog Box in eXchange Call Center
    • The Call Properties Dialog Box
    • Available Fields in Agent Windows

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