User Guide Summary

The manual was written in by 3Com. The language is listed as follows: User Guide English. The manual is applied to the following two product models as follows: 3C10600A NBX V3000, WEBBNGNBX100COMSYS NBX 100. The manual was created in Portable Document Format, called as PDF manual. The PDF document file with the name of exchange_4.6_visor_guide.pdf has 425 pages with the file size of 3026978. The digital document is original with no watermarks.

User Guide Information

Brand:3Com
Category: Network
Model:3C10600A NBX V3000, WEBBNGNBX100COMSYS NBX 100
Type:User Guide
Language:English English Manual
File info:PDF / 2.9 Mb / 425 pages
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PDF File Information

Title: BETA 3Com eXchange Call Center Visor Guide
Author: Bonnie Jo Collins
Creator: Acrobat PDFMaker 7.0.7 for Word
Producer: Acrobat Distiller 7.0.5 (Windows)
CreationDate: Mon Oct 23 13:34:51 2006
ModDate: Mon Oct 23 13:35:46 2006
Tagged: no
Pages: 425
Encrypted: no
Page size: 612 x 792 pts (letter)
File size: 3026978 bytes
Optimized: yes
PDF version: 1.4

PDF Bookmark and List of Contents

  • About This Guide

    • Conventions
    • Related Documentation
      • Documentation Comments
    • Registration, Warranty, and Support Information
    • Disclaimers
  • Chapter 1 - EXchange Call Center Overview

    • Brief Overview of the eXchange Call Center Visor Applications
    • Invoking EXchange Call Center Applications
  • Chapter 2 - The EXchange Call Center Real-Time Monitoring

    • Overview of the Real-Time Monitoring Application
    • Using the Real-Time Monitoring Application
      • The Real-Time Monitoring Application Menu Bar
        • The main menu
        • The ‘File’ menu
        • The ‘Contents’ menu
        • The ‘Tools’ menu
      • The Graphical Reports Toolbar
      • The Real-Time Monitoring Agent Management
        • The Login Manager
      • Using the Real-Time Monitoring Application
        • Creating New Reports
        • Opening Pre-Defined Real-Time Reports
        • Saving Real-Time Reports
        • Changing the entity in the Current Window
        • Adding entities to reports
        • Removing entities from reports
        • Reordering the Current Report
        • Changing column order in tabular reports
        • Adding / Removing columns in tabular reports
        • Setting the Hourly Interval
        • Changing the refresh rate
    • Available Report Types in the Real-Time Monitoring Application
      • Daily Brief Email Group Report
        • The available columns for this report:
      • Daily Brief Group Report
        • The available columns for this report:
      • Daily Detailed Email Group Report
        • The available columns for this report:
      • Daily Detailed Group Report
        • The available columns for this report:
      • Daily Detailed Super Group Report
        • The available columns for this report:
      • Group Hourly Report
        • The available columns for this report:
      • Agents Needing Help
        • The available columns for this report:
      • Agents Distribution Graph
      • Brief Agents Report
        • The available columns for this report:
      • Brief DNIS Report
        • The available columns for this report:
      • Brief Email DNIS Report
        • The available columns for this report:
      • Brief Email Group Report
        • The available columns for this report:
      • Brief Group Report
        • The available columns for this report:
      • Brief IVR Application Report
        • The available columns for this report:
      • Brief Mailbox Report
        • The available columns for this report:
      • Call Distribution Graph
      • Detailed Email Group Report
        • The available columns for this report:
      • Detailed Group Report
        • The available columns for this report:
      • Detailed IVR Application Report
        • The available columns for this report:
      • Detailed Super Group Report
        • The available columns for this report:
      • Email Contacts Distribution Graph
      • Email Group Overflow\\Interflow Report
        • The available columns for this report:
      • Email Group Queue Contacts
      • Email Group STI
      • Graphical Agents Report
      • Group Agents Report (1)
        • The available columns for this report:
      • Group Agents Report (2)
      • Group OACD STI
      • Group Overflow\Interflow Report
      • Group Queued Calls
      • Group Queued OACD Calls
      • Group STI
      • IVR Applications ACD Distribution Graph
      • IVR Applications Active ACD Graph
      • IVR Applications Active OACD Graph
      • IVR Applications OACD Distribution Graph
      • IVR Group IVR Ports Report
        • The available columns for this report:
      • IVR Ports Distribution Graph
      • IVR ports Report
        • The available columns for this report:
      • Staffing Graph
      • Staffing Percent Graph
      • Staffing Percent Report
      • Staffing Report
      • Trunk Group Report (1)
        • The available columns for this report:
      • Trunk Group Report (2)
      • Trunk Group Trunks Report (2)
        • The available columns for this report:
      • Trunk Group Trunks Report (3)
  • Chapter 3 - The EXchange Call Center Historical Reports

    • Using the Historical Reports Application
      • The Historical Reports Application Menu Bar
        • The main menu
        • The ‘File’ menu
        • The ‘Report’ menu
        • The ‘Tools’ menu
        • The ‘Windows’ menu
      • Using the Historical Reports Application
        • Creating a new template
        • Opening a template
        • Saving a template
        • Exporting a report
        • Scheduling a template for automatic generation
        • Viewing the scheduled templates list
        • Adding a filter to a templates or to a report
        • Sorting a templates or to a report
        • Creating a user defined formula
        • Designing a template
        • Adding columns to a template
        • Using the Advance Date options
        • Using the Advance Time options
    • Available Report Types in the Historical Reports Application
      • Factory Templates List
      • Categories List
        • Group by Interval
        • Group by date (1.2)
        • Super Group by interval (2.1)
        • Super Group by date (2.2)
        • Agent by interval (3.1)
        • Agent by date (3.2)
        • Group agent by interval (3.3)
        • Group agent by date (3.4)
        • Super Group agent by interval (3.5)
        • Super Group agent by date (3.6)
        • Agent groups by interval (3.7)
        • Agent groups by date (3.8)
        • Agent calls distribution by agent (3.9)
        • Group agents (4.2)
        • Super group agents (4.3)
        • Trunk group by interval (5.1)
        • Trunk group by date (5.2)
        • Detailed Wrap-up codes report by interval (6.1)
        • Detailed Wrap-up codes report by date (6.2)
        • Wrap-up (7.1)
        • Super group groups (10.2)
        • Trunk exception log (11.1)
        • DNIS by interval (12.1)
        • DNIS by date (12.2)
        • Group DNIS by interval (13.1)
        • Group DNIS by date (13.2)
        • DNIS calls distribution by ACD group (13.3)
        • DNIS calls distribution by DNIS (13.4)
        • Agent DNIS by interval (14.1)
        • Agent DNIS by date (14.2)
        • ANI distribution by date (16.2)
        • ANI distribution by period (16.5)
        • IVR applications by interval (17.1)
        • IVR applications by date (17.2)
        • IVR Ports group by interval (18.1)
        • IVR Ports group by date (18.2)
        • Outbound calls by date (19.2)
        • Dial list calls by date (19.4)
        • Mailbox by interval (20.1)
        • Release codes by interval (21.1)
        • Release codes by date (21.2)
        • Group release codes by interval (21.3)
        • Group release codes by date (21.4)
        • Agent release codes by interval (21.5)
        • Agent release codes by date (21.6)
        • Group agent release codes by interval (21.7)
        • Group agent release codes by date (21.8)
    • Available Data Points in the Historical Reports
      • Agent Reports Data Columns
      • Agent DNIS Reports Data Columns
      • DNIS Reports Data Columns
      • E-Mail Reports
      • Group Ani Domain Columns
      • Group DNIS Reports Data Columns
      • Group Reports data columns
      • IVR Application Reports Data Columns
      • IVR Ports Group Reports Data Columns
      • Super Group Reports Data Columns
      • Wrap-Up Reports Data Columns
      • Release Codes Reports Data Columns

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