User Guide Summary

The manual was written in by 3Com. The language is listed as follows: User Guide English. The manual is applied to the following three product models as follows: 3C10600A NBX V3000, 3CV3000PWR NBX V3000 PoE Bundle, WEBBNGNBX100COMSYS NBX 100. The manual was created in Portable Document Format, called as PDF manual. The PDF document file with the name of exchange_visor_gde.pdf has 78 pages with the file size of 1199508. The digital document is original with no watermarks.

User Guide Information

Category: Network
Model:3C10600A NBX V3000, 3CV3000PWR NBX V3000 PoE Bundle, WEBBNGNBX100COMSYS NBX 100
Type:User Guide
Language:English English Manual
File info:PDF / 1.1 Mb / 78 pages

PDF File Preview

PDF File Information

Title: 3Com eXchange Call Center Visor Guide
Author: 3Com Corporation
Creator: Acrobat PDFMaker 6.0 for Word
Producer: Acrobat Distiller 6.0 (Windows)
CreationDate: Tue May 18 11:17:41 2004
ModDate: Tue May 18 12:25:19 2004
Tagged: no
Pages: 78
Encrypted: no
Page size: 612 x 792 pts (letter)
File size: 1199508 bytes
Optimized: yes
PDF version: 1.4

PDF Bookmark and List of Contents

  • 3Com® eXchange Call Center Visor User Guide

  • Contents

  • About This Guide

    • Conventions
    • Related Documentation
      • Documentation Comments
    • Registration, Warranty, and Support Information
    • Disclaimers
  • Chapter 1: Introduction to the 3Com eXchange Call Center

    • Call Center Overview
  • Chapter 2: Overview of the 3Com eXchange Visor Applications

    • 3Com eXchange Call Center Administration
    • 3Com eXchange Call Center Real-Time Monitoring
    • 3Com eXchange Call Center Historical Reports
    • 3Com eXchange Call Center Wall Board Administration
  • Chapter 3: eXchange Call Center Real-Time Monitoring

    • Using Real-Time Monitoring Reports
      • Accessing the 3Com eXchange Call Center Real-Time Monitoring
      • Creating New Real-Time Reports
      • Changing the Group in the Current Window
      • Adding and Removing Entities from Report Windows
      • Opening Pre-Defined Real-Time Reports
      • Sorting Entries in the Current Window
      • Saving Real-Time Reports
      • Setting Refresh Rate
    • Available Report Types in the Real-Time Monitoring Applicati
      • Agent Distribution Graph
      • Brief Agents Status
      • Brief DNIS Status
      • Brief Group Status
      • Call Distribution Graph
      • Group Agent Status
      • Detailed Group Status
      • Detailed Super-Group Status
      • Graphical Agent Status
      • Group Queue Calls
      • Groups Service Time Intervals Graph
      • Trunks Status
      • Groups Status
      • Group Hourly Report
      • Daily Brief Group State
      • Daily Summary Brief Group Status Window
      • Daily Summary Detailed Group Status Window
      • Hourly Group Status Window
      • Daily Detailed Group Status
      • Daily Detailed Super-Group Status
  • Chapter 4: eXchange Call Center Historical Reports

    • Factory Reports
    • User Definable Reports
    • Using Historical Reports
      • Creating a New Report
      • Scheduling Automatic Reports
      • Viewing and Modifying the Schedule List
    • Data Columns
  • Chapter 5: eXchange Call Center Wall Board Application

    • Messages Editor
    • Wall Board Configuration
    • Real-Time Interval
    • Available Fields for the GROUPS in the Wall Board Administra

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