User Guide Summary

The manual was written in by 3Com. The language is listed as follows: User Guide English. The manual is applied to the following three product models as follows: 3C10600A NBX V3000, 3CV3000PWR NBX V3000 PoE Bundle, WEBBNGNBX100COMSYS NBX 100. The manual was created in Portable Document Format, called as PDF manual. The PDF document file with the name of exchange_admingde.pdf has 90 pages with the file size of 1268311. The digital document is original with no watermarks.

User Guide Information

Category: Network
Model:3C10600A NBX V3000, 3CV3000PWR NBX V3000 PoE Bundle, WEBBNGNBX100COMSYS NBX 100
Type:User Guide
Language:English English Manual
File info:PDF / 1.2 Mb / 90 pages

PDF File Preview

PDF File Information

Title: 3Com eXchange Call Center Administration Guide
Author: 3Com Corporation
Creator: Acrobat PDFMaker 6.0 for Word
Producer: Acrobat Distiller 6.0 (Windows)
CreationDate: Tue May 18 09:58:30 2004
ModDate: Tue May 18 10:06:56 2004
Tagged: yes
Pages: 90
Encrypted: no
Page size: 612 x 792 pts (letter)
File size: 1268311 bytes
Optimized: yes
PDF version: 1.4

PDF Bookmark and List of Contents

  • 3Com® eXchange Call Center Administration Guide

  • Contents

  • About This Guide

    • Conventions
    • Related Documentation
      • Documentation Comments
    • Registration, Warranty, and Support Information
    • Disclaimer
  • Chapter 1: Overview of the 3Com eXchange Call Center

    • Engine Module
    • Admin Module
    • Visor Module
    • Agent Module
  • Chapter 2: eXchange Call Center Administration Overview

    • Starting 3Com eXchange Administration
    • The Administration Application Main Window
      • Menus on the Administration Application Menu Bar
  • Chapter 3: Configuring the Entities

    • Defining a New Agent
    • Configuring Agents Details
    • Configuring Agents Groups
    • Configuring the Agents COS
    • Configuring Groups
    • Configuring Groups Details
      • Configuring the Groups Agents
      • Configuring Group's Thresholds
    • Configuring Trunks
      • Configuring Trunks Details
      • Configuring Trunk Groups Trunks
      • Entering a New Trunk Group
    • Configuring Super Groups
      • Configuring Super Groups Details
      • Configuring Super Groups
    • Configuring Supervisors
      • Configuring Supervisors Details
    • Configuring Services
      • Defining a New Service
      • Configuring Services Announcers
      • Configuring Services Destination
      • Configuring Services Overflow
      • Configuring Services Interflow
      • Configuring Services No Agents
    • Configuring the IRN
      • Configuring IRN Details
      • Configuring the IRN Destination
      • Configuring the DNIS
    • Configuring the System
    • Configuring System Working Times
    • Configuring the MIS Parameters
    • Configuring System Miscellaneous Parameters
    • Configuring System IVR Ports
      • Configuring System Incomplete Destinations
      • Configuring System Wrap-Ups
      • Configuring System Management Parameters
    • The Call Control Scripts Administration
      • The CCS Administration Dialog Box
      • The CCS Administration Menu Bar
      • The CCS Admin Options
    • Viewing and Modifying Scripts
    • Configuring Script Actions
      • Configuring the Announce Place in Queue Action
      • Configuring the Hang-Up Action
      • Configuring the Menu Action
      • Configuring the Play File Action
      • Configuring the Transfer Action
  • Appendix A: Glossary

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