User Guide Summary

The manual was written in by 3Com. The language is listed as follows: User Guide English. The manual is applied to the following three product models as follows: 3C10600A NBX V3000, 3CV3000PWR NBX V3000 PoE Bundle, WEBBNGNBX100COMSYS NBX 100. The manual was created in Portable Document Format, called as PDF manual. The PDF document file with the name of agent_final.pdf has 30 pages with the file size of 246784. The digital document is original with no watermarks.

User Guide Information

Category: Network
Model:3C10600A NBX V3000, 3CV3000PWR NBX V3000 PoE Bundle, WEBBNGNBX100COMSYS NBX 100
Type:User Guide
Language:English English Manual
File info:PDF / 241 Kb / 30 pages

PDF File Preview

PDF File Information

Title: 3Com eXchange Call Center Agent User Guide
Author: 3Com Corporation
Creator: Acrobat PDFMaker 6.0 for Word
Producer: Acrobat Distiller 6.0 (Windows)
CreationDate: Wed May 19 12:54:50 2004
ModDate: Wed May 19 12:57:50 2004
Tagged: no
Pages: 30
Encrypted: no
Page size: 612 x 792 pts (letter)
File size: 246784 bytes
Optimized: yes
PDF version: 1.4

PDF Bookmark and List of Contents

  • 3Com® eXchange Call Center Agent User Guide

  • Contents

  • About This Guide

    • Conventions
    • Related Documentation
      • Documentation Comments
    • Disclaimers
  • Chapter 1: eXchange Agent Overview

    • Features
  • Chapter 2: The eXchange Agent Logon Window and Toolbar

    • The eXchange Agent Application Logon Window
    • The eXchange Agent Application Toolbar
      • Telephony Operations
      • ACD Operations
      • Window Operations
      • Other Operations
  • Chapter 3: Customizing the eXchange Agent Application Toolba

    • The Setup Window Toolbar Tab
      • Accessing the Setup Window Toolbar Tab
      • Using the Setup Window Toolbar Tab
      • Additional Actions for Toolbar Buttons
  • Chapter 4: Windows

    • The Setup Window Extension and Address Tab
      • Accessing the Setup Extension or Address Tab
      • Defining the Extension Number or Server Address
    • The Calls Log Window
      • Accessing the Calls Log Window
      • Procedures Using the Calls Log Window
    • The Calls Status Window
      • Accessing the Calls Status Window
      • Columns in the Calls Status Window
      • Procedures Available from the Calls Status Window
    • The Telephony Window
      • Accessing the Telephony Window
      • Procedures Available from the Telephony Window
  • Chapter 5: Dialog Boxes

    • Nature of a Dialog Box in eXchange Call Center

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